The DirectConnect Suite is a collection of software and internet application tools that allow our valued clients to connect directly to our reservations and information system.
DirectConnect is the fastest, most efficient way of communicating with our reservations center. The system is capable of providing instant availability, pricing, and booking confirmations which dramatically (or in many cases, completely) eliminates time spent on the telephone! Additionally, if you are subscribed to our 'prevailing rate' feature your rates will be automatically adjust to take advantage of any current sales or promotions. As of our latest update DirectConnect clients now receive access to last-minute inventory and can take advantage of same-day booking as close as 1 hour from departure depending on the tour.
DirectConnect can work in your organization in several ways. If you utilize an in-house reservations system, our DirectConnect API (Application Programmer Interface) component can be leveraged by your technical team to easily build a communications bridge between your system and ours.
Additionally, for our clients who don't use large (or even small) reservations systems, our DirectConnect Panel provides a user friendly, dead simple website that can be used to make reservations on behalf of your customers. The panel runs entirely inside a web browser - so there is no software to download.
Note: For security, speed, and stability reasons, our DirectConnect team highly recommends the Google Chrome browser. Its available for free from Google Chrome. You'll never want to use Internet Explorer again.
As of November 1, 2025, we are no longer onboarding new customers to the DirectConnect Suite. A new generation of booking tools—API booking options and a complete B2B booking portal—will launch in Spring 2026 on the Ventrata platform.
When the migration steps and enrollment process are finalized, we'll share that information with existing partners and publish the full instructions here.
Getting ready for what’s next is simple. While access to the DirectConnect Suite has been retired, you can explore the Ventrata platform at docs.ventrata.com. When our transition process is complete, your sales representative will provide the full instructions and ensure you or your team are connected with the right technical support.
Our legacy API and its documentation have now been fully deprecated and are no longer available online. Going forward, any new development or integration work should be planned using the Ventrata platform and its publicly available documentation at docs.ventrata.com. This will ensure that your future integrations align with the capabilities and standards of the system that will be supporting our booking tools moving ahead.
Existing developers may continue to utilize their credentials in our development playground to run real calls against our API and view the results in-browser until January 3, 2026. The playground is located at here.